Privacy Policy
Last updated 14 September 2026
This policy explains what personal information Upgrade Labs Oakville collects, how we use it, and how you control it. It covers this website and the phone, text and email communication we have with you.
Who we are
Upgrade Labs Oakville is owned and operated by KM & DP Performance Inc., an independently owned and operated Upgrade Labs location at 487 Cornwall Rd, Unit 3&4, Oakville, Ontario L6J 7S8. We are the party responsible for the information described here.
Upgrade Labs is a franchised brand. This policy covers our location only. The wider brand website at upgradelabs.com/oakville is operated separately and has its own privacy policy.
What we collect
- Your name, email address and mobile number, when you submit one of our forms.
- What you told us you were interested in — for example a body composition scan, cryotherapy, red light therapy or lymphatic compression.
- Appointment details, if you book with us.
- Basic website analytics, including pages viewed. This site uses the Meta pixel so we can measure which of our ads lead to bookings.
How we collect it
Almost always because you gave it to us directly, through one of three routes:
- A lead form attached to one of our advertisements on Facebook or Instagram. Those forms carry a consent statement, and submitting one is how most people reach us.
- A booking, enquiry, or chat message made through this website.
- In person or over the phone, at the facility.
How we use it
- To contact you about the session or information you asked for, by phone, text or email.
- To book, confirm, reschedule and remind you about appointments.
- To send occasional offers and updates about the facility, where you have agreed to receive them.
- To understand which of our advertisements are working.
Text messages
We do not sell, rent or share your mobile number or your consent to be texted with any third party for their own marketing. Mobile opt-in information stays with us and is used only to communicate with you on behalf of Upgrade Labs Oakville.
Your number is shared only with the service providers who deliver our messages and run our booking systems, strictly so that they can perform that function for us.
If you gave us your number, you can expect a text shortly after you enquire, and occasional follow-up after that. Message frequency varies. Message and data rates may apply.
Reply STOP at any time to stop receiving texts from us, or HELP for help. You can also simply tell us on the phone or by email, and we will take you off the list. Consent to receive marketing texts is not a condition of purchase. You can book with us without agreeing to them.
Every marketing email we send carries an unsubscribe link. Unsubscribing stops marketing email but does not stop messages about an appointment you have actually booked.
How long we keep it
We keep enquiry and customer records for as long as we have an active relationship with you, and afterwards only as long as we need to for legal, accounting and record-keeping reasons. If you ask us to delete your information, we will, except where we are required to keep it.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to be contacted. Email oakville@center.upgradelabs.com or call 905-901-0080 and we will action it.
If you are not satisfied with how we have handled your information, you can contact the Office of the Privacy Commissioner of Canada.
Contact
KM & DP Performance Inc. o/a Upgrade Labs Oakville
Location: 487 Cornwall Rd, Unit 3&4, Oakville, Ontario L6J 7S8
Registered office: 301-333 Sheddon Ave, Oakville, Ontario L6J 0G1
905-901-0080
oakville@center.upgradelabs.com